Refund policy
At Oddora Kids, we strive to provide a positive shopping experience for every customer. Please review our return and refund policy carefully before placing an order.
Returns
We may accept eligible return requests within 30 days of delivery. All return and refund requests are subject to review and approval by our support team.
To qualify for consideration:
-Items must be unused and in their original condition
-Products should be in the original packaging whenever possible
-Proof of purchase or order confirmation may be required
We reserve the right to refuse returns that do not meet our policy requirements.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery at:
Please include:
-Your order number
-Photos of the item and packaging
-A brief description of the issue
After reviewing the request, we may offer:
-A replacement item
-A partial refund
-A full refund
-Another appropriate solution depending on the situation
Refunds
Approved refunds will be issued to the original payment method used during checkout. Processing times may vary depending on your payment provider or financial institution.
Refunds are not automatically guaranteed and may be denied if the request does not meet our policy requirements.
Order Cancellations
Orders may usually be canceled within a short time after purchase before processing or shipment begins.
Once an order has been processed or shipped, cancellation may no longer be possible.
Shipping Costs & Returns
Shipping fees are generally non-refundable unless the issue is caused by a damaged, defective, or incorrect item.
Customers may be responsible for return shipping costs depending on the reason for the return.
In some cases, returns may not be required before a refund or replacement is issued.
Non-Returnable Items
The following items may not be eligible for return or refund:
-Used products
-Personal care items
-Gift cards
-Clearance or final sale items
-Customized or personalized products
Contact Us
If you have any questions regarding returns or refunds, please contact us at: